Robert.Mason
First name:
Robert
Last name:
Mason
Location:
1100 Bank Street
Richmond
Virginia, VA 23219
Phone number:
(804) 786-1018
Organization:
Virginia Department of Criminal Justice Services
Bio:
Mr. Mason is responsible for ensuring customer service is delivered in a competent and professional manner. He serves as an escalation point for providing technical assistance and problem resolution to constituents both verbally, in-person, and in writing. He reviews and signs Criminal History denial letters for individuals and employers, helps to provide solutions to complex issues related to the On-line Regulatory System, and develops protocols to promote efficiency in various processes.
Job title:
Customer Service & Criminal History Manager
DCJS Organization: