Equipment Use

Dispatchers

Effective through March 29, 2019

Equipment Use

5.1. Demonstrate ability to utilize agency equipment to handle 911 call taking and dispatching duties.

5.2. Quickly and accurately recording information into CAD and/or on cards.

5.3. Use maps and street files to identify locations and proper codes (hard copy and/or computerized, if available).

5.4. Accurately type information received verbally.

5.5. Transmit the complaint to radio dispatch by computer/telephone, or personally dispatch appropriate response unit(s).

5.6. Use written information or computer-aided dispatch to assign law enforcement, fire, and rescue units.

5.7. Monitor and update status of incidents and status of field units.

5.8. Update the field units regarding incident and status information.

5.9. Use written information or computer-aided dispatch to redirect incidents to another dispatcher.

5.10. Monitor, respond, and dispatch by radio, computer transmission, or written information to and from field units.

5.11. Basic concepts and differences between basic and enhanced 9-1-1 telecommunications systems.

5.12. Conference phone lines to enable communications.

5.13. Monitor transferred call until connection is established.

5.14. Receive and handle TDD calls.

5.15. Hold phone line to complete a telephone trace.

5.16. Use ANI/ALI to locate and identify caller, if applicable.*

5.17. Complete ANI/ALI forms to update entries, if applicable.*

5.18. Use call check system to replay “difficult” calls, if applicable.*

5.19. Use “emergency ring down” phones, if applicable.*

*These criteria must be tested if the agency utilizes this telecommunications equipment.

5.20. Conduct/monitor civil defense test.

5.21. Enter data into a record system.

5.22. Generate reports.

5.23. Restart the computer system, if applicable.

5.24. Transcribe and/or copy a tape recording, if applicable.

5.25. Operate radio equipment

5.26. Operate paging equipment

5.27. Patch radio frequencies

5.28. Perform radio frequency tests.

5.29. Use of alternative communication methods if regular radio is down.