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Policies, Procedures, and Operations

Civil Process

In conjunction with completing basic academy training, the process service officer must identify requirements related to the employing agency, and community resources and agencies that may assist job performance. Expected performance outcomes include this basic knowledge and cover the following:

9.1 – 9.6 Policies, Procedures and Operations

9.1. Identify agency policy regarding professional appearance related to clothing and grooming.

9.2. Identify agency policy and procedures for handling violations of professional, ethical or legal standards of conduct by fellow process service officers.

9.3. Identify agency policy and procedure related to communicating information about service of process to internal and external authorities.

9.4. Identify agency policy and procedure for obtaining assistance for communicating with various cultural backgrounds or with various disabilities.

9.5. Identify agency policy and procedures for eviction when an outstanding warrant exists.

9.6. Identify department policy related to explaining a violation of county or municipal ordinance(s) that is the basis for service of process.

9.7. (Repealed) 

9.8. Complete IS-700 NIMS Introductory training course and provide certificate of completion to supervisor.

9.9. Complete ICS 100 Introductory training course and provide certificate of completion to supervisor.

* Special Note:  Completion of  IS-700 NIMS Introductory course through FEMA online training will accomplish 9.8. Completion of ICS 100 Introductory course through FEMA online training will accomplish 9.9.

9.10. Use an impact weapon to control a subject if impact weapons are assigned by agency.

9.10.1. Identify the primary, secondary and lethal target areas.

9.10.2. . Demonstrate offensive and defensive stances.

9.10.3. Demonstrate proper verbalization and touch/striking techniques for primary, secondary and the non-lethal target areas.