This section states the number of new direct and generic witnesses with whom initial contact was made during the quarter being reported.
(A) DIRECT SERVICE WITNESS: a direct service witness receives any or all of the required and optional services listed in section XII, or a service that goes beyond the provision of routine, or generic services (see definition of generic services below).
(B) GENERIC SERVICE WITNESS: a generic service witness receives only pre-printed information or routine contact related to case dispositions.