Assist victims who received assistance with completing a victim compensation application during the reporting period, even if they did not submit the application. Simply providing an individual with an aplication does NOT qualify as assistance.
Services may include:
- Explanation: Explain to victims how the compensation process works and the steps that need to be taken in order to process a claim.
- Services: Program staff helps victims complete the forms if requested, answer questions, help victims find notaries, and copy or mail the application if requested. These services may include follow-up contact with the victim compensation agency on behalf of the victim: acting as a liaison between victims once an application has been filed, obtaining information on the status of the claim, contacting medical providers and employers who have failed to respond to requests for information, providing Virginia Victims Fund with the status and disposition of the criminal case, and providing information on appeal procedures. Includes in-person contacts, telephone contacts, and written communications with victims to offer emotional support, provide empathetic listening, and check on a victim's progress.