Call Taking and Dispatching Duties

Dispatchers 

Effective March 30, 2019

5.101. – 5.200.  Call Taking and Dispatching Duties

5.101. Rapidly and accurately record information into CAD and/or on cards

5.102. Use written information and CAD to dispatch and assign law enforcement to respond

5.103. Research information on persons and locations (e.g. call history, wanted checks)

5.104. Identify elements of criminal acts to determine which category a crime should be classified per agency policy for purposes of labeling an incident in the CAD system

5.105. Track, monitor, and accurately document incidents and relay pertinent information from caller or other responders to law enforcement enroute to scene

5.106. Track, monitor, and accurately document incidents and relay pertinent information from caller or other responders to law enforcement on scene and routinely check for officer safety

5.107. Use written information /computer-aided dispatch to redirect incidents to another dispatcher within the agency

5.108. Use written information/ computer-aided dispatch to redirect incidents to another dispatcher in a different jurisdiction

5.109. Demonstrate the ability to process a call per Performance Outcome 1.5.

5.110. Demonstrate how to handle a wireless phone call

5.111. Transfer and monitor transferred call until connection is established

5.112. Receive and handle TDD calls   

5.113. Monitor, respond, and dispatch by radio, computer transmission, and written documentation; information to and from field units

5.114. Demonstrate how to handle improperly routed calls and caller information discrepancies

5.115. Demonstrate the ability to use alternative call taking/dispatching methods if there is an equipment failure:

5.115.1. Use alternative call taking/dispatching methods if computer is down

5.115.2. Use alternative communication methods if regular radio is down

5.116. Use maps and street files to identify locations and proper codes (hard copy and/or computerized)

5.117. Receive and process telematics (e.g. OnStar) provider of vehicle crash information, including crash type, potential damage, location, availability/responsiveness of victim

(5.118. – 5.200. Reserve)