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Dispatchers
Effective March 30, 2019
In conjunction with completing basic academy training, the dispatcher must review local policies and procedures and competently and accurately perform the tasks/skills identified in the On-The-Job-Training performance outcomes below.
5.1 - 5.100. Equipment Use
5.1. Demonstrate the ability to use and manage a phone system:
5.1.1. Log in and out
5.1.2. Answer phone calls
5.1.3. Make phone calls
5.1.4. Transfer and conference calls
5.1.5. Disconnect calls
5.1.6. Search phone numbers
5.1.7. Place calls on hold
5.1.8. Adjust volume control and use mute feature
5.1.9. Obtain subscriber information
5.2. Demonstrate the ability to use and manage Computer Aided Dispatch (CAD):
5.2.1. Identify and use CAD commands
5.2.2. Identify and use CAD function keys
5.2.3. Identify and use CAD screens
5.2.4. Restart the computer system
5.3. Operate radio equipment:
5.3.1. Demonstrate knowledge of interoperable communication systems (e.g. COMLINC)
5.3.2. Identify the various ways to operate and transmit across the radio
5.4. Operate the audio logging system to playback call or radio traffic
5.5. Operate paging equipment
5.6. Maintain equipment within the communications center:
5.6.1. Troubleshoot equipment problems
5.6.2. Document and report equipment problems
(5.7. – 5.100. Reserve)