First name
Robert
Last name
Mason
Phone number
(804) 786-1018
Location
1100 Bank Street
Richmond
Virginia, VA 23219
United States
Organization
Virginia Department of Criminal Justice Services
Job title
Licensing and Customer Service Manager
Bio
Mr. Mason is responsible for ensuring customer service is delivered in a competent and professional manner. He serves as an escalation point for providing technical assistance and problem resolution to constituents both verbally, in-person, and in writing. He reviews and signs Criminal History denial letters for individuals and employers, helps to provide solutions to complex issues related to the On-line Regulatory System, and develops protocols to promote efficiency in various processes.
DCJS Organization