Click on the link “Forgot Password” on the login page. This will prompt you to enter the answers to the security questions that you answered when you created your account. Once the questions have been answered, the login page will appear. You will receive an email with a temporary password. Use the temporary password to login and then change the password to one you can remember.

For assistance or troubleshooting your online account, you may contact a System Administrator at privatesecurityonline@dcjs.virginia.gov.