Complaints and Adjudication

Complaints may be submitted: (1) In writing, or on a form provided by DCJS, signed by the complainant; (2) In writing, submitted anonymously, providing sufficient detailed information for DCJS to conduct an investigation; or (3) Via telephone, providing the complaint alleges activities which constitute a life-threatening situation, or have resulted in personal injury/loss to the public or to a consumer, or which may result in imminent harm or personal injury, and that provides sufficient detailed information for DCJS to conduct an investigation. . 

The results of a complaint investigated by DCJS are available to the public. 

When an investigation is completed and violations of the Code of Virginia or Administrative Code (regulations) are founded, the respondent is notified by Consent Order. The Consent Order is a written, binding agreement that explains the violations and what the sanction may be. The sanction can range from probation to revocation to monetary penalty up to $2,500 per violation or any combination thereof. The sanction guidelines were endorsed by the Criminal Justice Service Board and take into consideration whether the offense is a 1st, 2nd or 3rd incident.

After an investigation is completed and determined unfounded, the complainant and respondent are notified by mail that the investigation is closed and was unfounded. 

The respondent in a complaint has the right to know the source of the complaint. The respondent will be informed if the complaint is submitted anonymously. Once DCJS knows the identity of the complainant, we cannot withhold that information from the respondent.

Public and they are available upon request. 

Investigations conducted in response to a complaint become a matter of public record when the investigation and adjudication is completed.