Communications

Performance Outcome 2.1.

Utilize effective interpersonal verbal and non-verbal communication skills consistently.

Training Objectives Relating to 2.1.

1. Given a written, audio-visual, or practical exercise, identify:

a. Effective interpersonal verbal and non-verbal communication skills

b. One-minute interchange

Criteria: The trainee shall be tested on the following:

2.1.1. Identify effective and non-effective interpersonal verbal and non-verbal communications skills.

2.1.2. Demonstration of verbal interchange of one-minute.

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify effective verbal and non-verbal communication skills.

2. Demonstrate one-minute interchange.

Performance Outcome 2.2.

Demonstrate reporting and documentation procedures relating to an incident(s).

Training Objectives Relating to 2.2.

1. Given a written or practical exercise, identify factors to consider when obtaining and/or providing information relating to an incident(s) involving an inmate(s)

Criteria: The trainee shall be tested on the following:

2.2.1. Identify procedures to obtain and/or provide information.

2.2.2. Identify reporting and documentation procedures.

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify and demonstrate how to obtain and/or provide information relating to an incident(s).

a. Who

b. What

c. Where

d. When

e. Why

f. How

g. Timely notification

h. Notify chain of command

2. Identify reporting and documentation procedures.

Performance Outcome 2.3.

Prepare a disciplinary report and related paperwork.

Training Objectives Relating to 2.3.

1. Given a written or practical exercise, prepare a disciplinary report and required documentation and/or forms to facilitate processing the disciplinary action or rule infraction.

Criteria: The trainee shall be tested on the following:

2.3.1. Disciplinary report preparation and procedures

2.3.2. Identify reporting and documentation requirements

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify the elements of a disciplinary report and the accompanying documentation.

a. Offense and/or disciplinary action and/or rule infraction

b. Date, location, and time

c. Description of details of disciplinary incident

d. Victim(s) description(s)

e. Inmate(s) file number

f. Inmate(s) description

g. Full name(s) of inmate(s) and others involved

h. Injuries inmate(s) may have received

i. Detention

j. Restrictions

k. Privileges

l. Penalties

m. Appeals/Review

n. Decisions

o. Notifications

p. Exceptions

q. Continuances

r. Reporting and documentation procedures

Performance Outcome 2.4.

Demonstrate the ability to describe an escaped inmate.

Training Objective Relating to 2.4.

1. Given a practical exercise, describe inmate(s) to other staff members and professionals.

Criteria: The trainee shall be tested on the following:

2.4.1. Identify an inmate’s physical characteristics

2.4.2. Identify public safety considerations and precautions

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify physical characteristics from the top down.

2. Identify apparel and/or clothing.

3. Identify mode of travel (if known).

4. Identify reason for look out.

5. Identify staff, inmate(s) and public safety considerations and precautions.

6. Identify security and safety procedures.

Performance Outcome 2.5.

Communicate with inmate(s), staff, and visitors while maintaining awareness of possible differences in their levels of understanding.

Training Objectives Relating to 2.5.

1. Given a written or practical exercise, identify:

a. Different levels of understanding

b. Effective communication skills

c. Safety and security procedures

Criteria: The trainee shall be tested on the following:

2.5.1. Identify and demonstrate communication skills

2.5.2. Identify different levels of understanding

2.5.3. Identify safety and security procedures

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify and demonstrate possible situations where communication style adjustments may be needed or required;

a. Voice tone

b. Language use/simplification

c. Body stances/gestures

d. Cultural awareness

e. Facial expressions

f. Eye contact

2. Identify an understanding of the inmate’s behavior.

3. Identify methods of safe approach and procedures.

4. Identify inmate audience (e.g. age, education level, cultural diversity, etc.)

5. Identify potential reasons for communication challenges (e.g. hearing impaired, intellectual disability etc.)

6. Identify safety and security procedures.

Performance Outcome 2.6.

Identify conflict resolution skills.

Training Objectives Relating to 2.6.

1. Given a written or practical exercise, define negotiation, mediation, and arbitration

2. Given a written exercise, identify the steps of each conflict management technique

3. Given a practical exercise, negotiate, mediate, or arbitrate a conflict and/or crisis situation

4. Given a written exercise, identify procedures for evidenced based supervision strategies

5. Given a written exercise, identify causes of inmate’s behavior (i.e. physical and/or mental health)

Criteria: The trainee shall be tested on the following:

2.6.1. Define negotiation, mediation, and arbitration

2.6.2. Identify steps involved in conflict management techniques;           

2.6.2.1. Negotiation

2.6.2.2. Mediation

2.6.2.3. Arbitration

2.6.3. Identify safety and security precautions

2.6.4. Identify evidence based supervision strategies

2.6.5. Identify causes of inmate’s behavior (i.e. physical and/or mental health)

Lesson Plan Guide: The lesson plan shall include the following:

1. Define negotiation, mediation, and arbitration.

2. Identify steps involved in conflict management techniques.

3. Identify and evaluate the conflict or crisis scene.

4. Identify officer security and safety procedures.

5. Identify causes of inmate’s behavior (i.e. physical and/or mental health)

Performance Outcome 2.7.

Compile and complete all forms, log entries, and inventories in a comprehensible and precise layout.

Training Objectives Related to 2.7.

1. Given practical exercises, identify types of documentation procedures for reports, forms, and log entries.

Criteria:  The trainee shall be tested on the following:

2.7.1. Identify various types log entries

2.7.2. Identify and demonstrate reporting and documentation procedures

2.7.3. Identify and demonstrate inventory procedures

Lesson Plan Guide

1. Identify;

             a. Log entries

             b. Inventory(ies)

             c. Forms

2. Identify and demonstrate reporting procedures.

a. Recognize common errors

            b. Compare fact versus opinion

            c. List seven essentials

            d. Use 6 C’s of communications

                      1.  Clear

                      2 . Concise

                     3. Complete

                     4. Chronological

                     5. Correct

                    6. Confidential

            e. Required timelines

3. Identify and demonstrate inventory procedures.

Performance Outcome 2.8.

Identify and recognize hostage and/or barricaded incidents.

Training Objectives Relating to 2.8.

1. Given a written or practical exercise, identify a hostage and/or barricaded incident.

Criteria: The trainee shall be tested on the following:

2.8.1. Identification and recognition of a hostage and/or barricaded incident

2.8.2. Identify officer communication skills

            2.8.3. Identify how to notify and request assistance

            2.8.4. Identify security and safety procedures

            2.8.5. Identify documentation and reporting procedures

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify a hostage and/or barricaded incident.

            a. Procedures

            b. Containment

            c. Coordination

            d. Evacuation

            e. Contact

                        1. Barricaded subject's needs

                        2. Barricaded subject's wants

            f. Method(s) for surrender:

            g. Armed inmate(s)

            h. Suicidal subject(s)

2. Identify reporting and documentation requirements.

3. Identify security and safety procedures.

4. Identify reporting and documentation procedures.

Performance Outcome 2.9.

Detect and report facility environmental changes and the associated impact on the facility.

Training Objective Relating to 2.9.

1. Given a written or practical exercise, identify, detect, and report nature or human made environmental changes.

Criteria: The trainee shall be tested on the following:

2.9.1. Identify environmental changes and the associated impact

2.9.2. Identify safety and security procedures

2.9.3. Identify reporting and documentation procedures

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify environmental changes and the associated impact.

2. Identify security and safety procedures.

3. Identify reporting and documentation.

Performance Outcome 2.10.

Prepare and submit incident reports and/or related paperwork.

Training Objectives Relating to 2.10.

1. Given a practical exercise, identify:

a. Incident and/or offense report and other related paperwork

b. Day to day operation directives and post orders

c. Writing principles

Criteria: The trainee shall be tested on the following:

2.10.1. Identify incident reporting and documentation

2.10.2. Identify and demonstrate related paperwork

2.10.3. Identify directives and post orders

2.10.4. Identify and demonstrate principles of writing

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify the requirements of incident reports and related paperwork.

a. Type of offense

            b. Time/date/location

            c. Circumstances – what and how

            d. Action taken

            e. Victim's description

            f. Inmate’s description

            g. Complainant and reporting party Information

            h. Witness(es) information

2. Demonstrate writing skills.

            a. Narrative style

            b. Proper use of grammar

            c. Essential and accurate statements of facts

            d. Complete and detailed representation of facts

            e. Impartial, clear, and concise language

            f. Chronological order

            g. Past tense

            h. Active voice

            i. Submittal(s) to agency staff/law enforcement

    j. Inmate’s file

            k. Legible

            l. Grammatically correct

            m. Properly punctuated

3. Identify post orders and directives.

Performance Outcome 2.11.

Identify and demonstrate evidence statement skills and comprehension.

Training Objectives Related to 2.11.

1. Given a practical exercise, write a concise statement from suspect(s), inmate(s), and witnesses for possible admission as evidence.

Criteria: The trainee shall be tested on the following:

2.11.1. Identify and demonstrate writing skills and comprehension

            2.11.2. Identify an evidence statement

            2.11.3. Identify submittal procedures

Lesson Plan Guide: The lesson plan shall include the following:

1. Demonstrate writing evidence statement(s):

            a. Concise, factual, truthful, and represents what is said

            b. Location, date, and time

2. Identify witness/evidence statement.  

3. Identify submittal guidelines and procedures.

Performance Outcome 2.12.

Identify radio, telephone communications, and Statewide Agencies Radio System (STARS) equipment and demonstrate proficiency in communicating effectively through mechanical media.

Training Objectives Related to 2.12.

1. Given a practical exercise, demonstrate:

a. Proficiency in relaying verbal messages

b. Proper and effective use of portable or mobile radio, squelch, volume and proper channel selection

c. Plain talk or 10 codes

Criteria:  The trainee shall be tested on the following:

2.12.1. Demonstration of verbal and written communiqués and/or messaging;

2.12.1.1. Radio and telephone equipment

2.12.1.2. STARS           

2.12.1.3. Serious Incident Reports (SIRS)

2.12.1.4. Plain talk and/or 10 codes

Lesson Plan Guide:

1. Demonstrate types of verbal and written communiqués and/or messaging.

2. Demonstrate use of telephone, portable and/or mobile radio use and controls.

3. Identify STARs equipment use and procedures.

4. Identify SIRS procedures.

Performance Outcome 2.13.

Identify rules, procedures, expectations, violations and consequences to inmates.

Training Objectives Relating to 2.13.

1. Given a written or practical exercise, identify:

a. Institutional/facility rules and procedures

1. Expectations

2. Violations

3. Consequences

b. Appropriate response and assistance to inmates’ questions, concerns, complaints, and requests

c. Listening skills

Criteria: The trainee shall be tested on the following:

2.13.1. Identify and enforce rules and procedures          

2.13.2. Identify inmate expectations

2.13.3. Demonstrate communication skills

2.13.4. Identify violations and consequences

2.13.5. Identify appropriate problem solving responses and assistances

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify and relay institutional/facility rules and procedures to inmates.

2. Identify inmate expectations, violations, and consequences if inmates fail to comply. 

3. Demonstrate communication skills to convey rules and procedures.

4. Identify and demonstrate listening skills/techniques when responding appropriately to inmates’ questions, concerns, complaints, and requests.

5. Describe how staff can assist and provide appropriate problem solving assistance.