Conflict and Crisis Management

Performance Outcome 5.1.

Apply knowledge of responsivity issues to include the inmate’s culture, environment, and background; and how it impacts behavior, inmate and officer and/or staff relationships, and their environments.

Training Objective Related to 5.1.

1. Given a written or practical exercise, identify:

             a. Components of an inmate’s environment

             b. Lifestyles differences, cultures, social interactions and languages

             c. Pro-social values and behavior techniques

             d. Security and supervision

2. Given a written exercise or role-play scenarios, recognize behavioral styles in daily occurrences/situations, and the same behavioral styles in stressful or emotionally situations.

Criteria: The trainee shall be tested on the following:

             5.1.1. Identify inmate’s environmental components

             5.1.2. Identify pro-social and behavior techniques

             5.1.3. Identify different life styles

             5.1.4. Identify safety and supervision procedures

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify and understand prison environment;

             a. Community

             b. Inmate backgrounds

             c. Communications networks

             d. Common patterns of behavior

             e. Behavior pattern

                         1. Usefulness

                         2. Limitations

                         3. Stereotyping

2. Role-play scenarios, recognizing behavioral styles in daily occurrences/situations, and the same behavioral styles in a stressful or emotional situation.

3. Identify different lifestyles, cultures, social interactions, and languages.

4. Identify positive ways to supervise inmates with alternative lifestyles, culture backgrounds, and languages.

            a. Social/cultural lifestyles

            b. Cultural diversity

            c. Common prison slang           

Performance Outcome 5.2.

Identify high risk behavior including self-injurious tendencies and behaviors.

Training Objective Related to 5.2.

1. Given a written or practical exercise, identify:

             a. High risk behavior characteristics to include self-injurious tendencies

             b. Procedures taken when presented with non-coping or high risk behavior

             c. Documentation and reporting process

             d. Psychiatric treatment

             e Need for treatment

             f. Medical treatment

                          1. Inmate

                          2. Staff

                          3. Civilian         

Criteria: The trainee shall be tested on the following:

             5.2.1. Identify indicators and characteristics of high risk behaviors:

                          5.2.1.1. Self-injurious tendencies and behaviors

                          5.2.1.2. Intervention and prevention techniques

            5.2.2. Identify mental and/or medical procedures for: 

                          5.2.2.1. General medical treatment

                          5.2.2.2. Psychiatric treatment

                          5.2.2.3. Treatment after chemical or pepper spray

                          5.2.2.4. Treatment after use of force

                          5.2.2.5. Treatment after inmate confrontation and/or fight

            5.2.3. Identify reporting and documentation procedures

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify characteristics and signs that an inmate is displaying non-coping behaviors which may result in high risk behavior and/or self injurious behavior.

2. Identify signs of possible self-injurious tendencies and behavior

3. Identify procedures related to inmates displaying high risk or self injurious behavior.

4. Identify provisions and/or referrals for intervention and medical and mental health treatment.

5. Identify follow-up, documentation and reporting procedures.

Performance Outcome 5.3.

Identify suicide prevention and intervention procedures.

Training Objectives Relating to 5.3.

1. Given a written, audio-visual, or practical exercise, identify factors to consider when communication with inmates who threaten to commit suicide.

             a. Notification procedures and request for resources

             b. Maintain a safe position while communicating with inmate and observe for weapons and the need for universal precautions in case of biohazards

                         1. Calm inmate down

                         2. Delay as much as possible

             c. Reporting and documentation

             d. Environmental factors

             e. Signs and symptoms

             f. Prevention and intervention techniques

             g. Suicide alert levels, threats, and watches

             h. Suicide indicators, high risk period and ideation or intent

             i. Reporting and documentation procedures.

Criteria: The trainee shall be tested on the following:

            5.3.1. Identify communication strategies and techniques

            5.3.2. Identify risk factors

            5.3.3. Identify alerts, threats, and watches

            5.3.4. Identify prevention and intervention procedures

            5.3.5. Identify indicators, high risk period and ideation or intent

            5.3.6. Identify security and safety precautions

            5.3.7. Identify reporting requirements and procedures

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify strategies to use when communicating with an inmate who threatens to commit suicide.

2. Identify suicide indicators, risk factors, high risk period and ideation or intent.

3. Identify process for notification of supervisors.

4. Identify procedures for requesting appropriate assistance and resources.

5. Identify suicide alerts, threats, and watches.

6. Identify prevention and intervention guidelines/measures/procedures.

7. Identify precautions and safety procedures.

8. Identify reporting and documentation requirements and procedures.

Performance Outcome 5.4.

Identify conflict management and crisis intervention procedures.

Training Objective Related to 5.4.

1. Given a written exercise, identify the importance of conflict management and crisis intervention.

2. Given a written exercise, identify the factors that contribute to a conflict and/or crisis.

3. Given audio/visual practical scenario, describe actions that could reduce tension and reduce the probability of conflict/crisis situations.

4. Given a practical exercise, identify conflict management and crisis intervention skills in role-play exercises.

5. Given a written exercise, identify available resources within the institution for inmate assistance.

Criteria: The trainee shall be tested on the following:

            5.4.1. Identify conflict management and crisis intervention

5.4.2. Identify use of physical force requirements and/or procedures

5.4.3. Demonstrate techniques to reduce tensions         

5.4.4. Identify prevention and intervention procedures

5.4.5. Identify safety precautions

5.4.6. Identify referral services and assistance

5.4.7. Identify reporting and documentation       

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify and explain the importance of conflict management and crisis intervention.

2. Identify and describe the factors that contribute to a conflict and/or crisis.

3. Identify verbal and non-verbal interactions between the trainee and inmate(s); and description of actions that would reduce tension and the probability of conflict/crisis situations.

4. Identify an inmate’s verbal and non-verbal communication and how it may prevent or reduce the number and intensity of conflict/crisis situations.

5. Identify conflict management and crisis intervention skills in role-play exercises.

6. Identify available resources and referral services within the institution for inmate assistance and state the limitations of each.

7. Identify the requirements for use of physical force according to procedures.

Performance Outcome 5.5.

Recognize inmate abnormal and/or unusual behavior.

Training Objective Related to 5.5.

1. Given a written exercise, identify information which is of critical interest to other officers’ areas of responsibility and factors that determine the degree of urgency.

2. Given a written exercise, identify how stress affects the emotional intensity of the situation.

3. Given a written exercise, identify non-verbal indicators of a stressful or emotionally intense situation.

4. Given a written exercise, identify a synopsis of events that may occur during a shift and how to effectively communicate key information.

5. Given a written exercise, identify safety procedures.  

Criteria: The trainee shall be tested on the following:

            5.5.1. Identify abnormal and/or unusual behavior procedures

            5.5.2. Identify the factors affecting abnormal and/or unusual behavior

            5.5.3. Identify the degree of urgency

            5.5.4. Identify effective communication skills and demonstrate the ability to relay key information to other staff/supervisor

            5.5.5. Identify safety procedures                       

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify information that is of critical interest to other officers’ areas of responsibility.

2. Identify how stress affects the emotional intensity of the situation.

3. Identify non-verbal indicators of a stressful or emotionally intense situation.

4. Identify key events that may occur during a shift and how to effectively communicate information.

5. Identify safety procedures.

6. Identify the degree of urgency.

Performance Outcome 5.6.

Use discipline in a consistent, positive and effective manner.

Training Objective Related to 5.6.

1. Given written and practical exercises, list the elements of positive discipline and progressive discipline.

2. Given a practical exercise, role-play situations, incidents or conflicts, determine facts, attempt resolution, and identify appropriate charges, if any.      

Criteria: The trainee shall be tested on the following:

5.6.1. Identify discipline skills

            5.6.1.1. Consistent

            5.6.1.2. Positive

            5.6.1.3. Effective manner

5.6.2. Identify resolution skills

5.6.3. Identify discipline procedures      

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify the elements of positive discipline and progressive discipline.

2. Identify the skills necessary to use discipline in a consistent, positive, and effective manner by enforcing rules and procedures.

Performance Outcome 5.7.

Identify inmate misconduct.

Training Objective Related to 5.7.

1. Given a written exercise, identify what happens at the disciplinary hearing.

2. Given a written exercise, identify the decision making power of the hearing officer to determine penalties and the inmate’s right of appeal.

3. Given a written exercise, identify the forms that must be completed in order to “charge” an inmate according to the disciplinary process.

4. Given a written exercise, use the appropriate forms to document misconduct involving an inmate(s)    

Criteria: The trainee shall be tested on the following:

5.7.1. Identify inmate misconduct

5.7.2. Identify appropriate discipline penalties

5.7.3. Identify inmate’s right of appeal

5.7.4. Identify documentation procedures

5.7.5. Identify testimony procedures

Lesson Plan Guide: The lesson plan shall include the following:

1. Identify what happens at the disciplinary hearing.

2. Identify decision making power of the hearings officer to determine penalties and the inmate’s right of appeal.

3. Identify the forms that must be completed in order to “charge” an inmate.

4. Identify reporting and documentation of inmate misconduct.

5. Identify testimony procedures.