Professionalism

Professionalism

Effective March 30, 2019

Performance Outcome 4.1.  

Maintain a professional appearance and demeanor.

Training Objectives Related to 4.1.

1.  Given a written exercise, define professional.

2. Given a written or practical exercise, identify or demonstrate how a dispatcher presents and maintains a professional appearance.

3. Given a written exercise, identify the impact that common courtesy may have regarding the relationship between a dispatcher and the community.

4. Given a written exercise, identify reasons to foster a positive relationship between the public safety community, responders and citizenry.

5. Given a written exercise, identify principles that define a profession.

Criteria: The trainee shall be tested on the following:

4.1.1. Define the term professional - One who willingly adopts and consistently applies the knowledge, skills, and values of a chosen profession.

4.1.2. Identify or demonstrate how a dispatcher presents and maintains a professional appearance:

4.1.2.1. Clothing

4.1.2.2. Grooming

4.1.3. Identify the impact that common courtesy may have regarding the relationship between a dispatcher and the community.

4.1.4. Identify reasons to foster a positive relationship between the public safety community and responders.

4.1.5. Identify principles that define a profession: 

4.1.5.1. Integrity

            4.1.5.2. Respect

            4.1.5.3. Ethics

            4.1.5.4. Responsibility

4.1.5.5. Commitment

Lesson Plan Guide: The lesson plan shall include all items in the Criteria Section.

Performance Outcome 4.2.

Identifying ethical principles and standards.

Training Objectives Related to 4.2.

1. Given a written exercise, identify general principles of ethics.

2. Given a written or practical exercise, identify or demonstrate methods of handling violations of professional, ethical, or legal standards of conduct on the part of fellow trainees or staff.

3. Given a written or practical exercise, identify or demonstrate positive and negative influences of a criminal justice career on a dispatcher’s personal life.

Criteria: The trainee shall be tested on the following:

4.2.1. Identify general principles of ethics:

4.2.1.1. Dedication

4.2.1.2. Behavior

4.2.1.3. Career development

4.2.2. Identify methods of handling violations of professional, ethical, or legal standards of conduct on the part of fellow trainees or staff (e.g. reporting, accountability).

4.2.3. Identify positive and negative influences of a criminal justice career on a dispatcher’s personal life.

Lesson Plan Guide: The lesson plan shall include all items in the Criteria Section.

Performance Outcome 4.3.

Acquire cultural diversity awareness.

Training Objectives Related to 4.3.

1.  Given a practical or written exercise, define culture and the importance it plays in behaviors, decisions and values of public safety professionals.

2. Given a written exercise, define cultural bias.

3. Given a written exercise, define discrimination.

Criteria: The trainee shall be tested on the following:

4.3.1. Define culture and the importance it plays in behaviors, decision and values of public safety professionals:

4.3.1.1. Awareness

4.3.1.2. Sensitivity

4.3.1.3. Impacts

4.3.1.4. Perceptions

4.3.1.5. Common barriers

4.3.1.6. Consequences of bias

4.3.2. Define cultural bias - Interpreting, judging, stereotyping an individual, group, concept, practice, or object based on one’s own cultural standard(s).

4.3.3. Define discrimination - The unjust or prejudicial treatment of different categories of people or things.

Lesson Plan Guide: The lesson plan shall include all items in the Criteria Section.

Performance Outcome 4.4.

Identify techniques to prevent and manage stress.

Training Objectives Related to 4.4.

1. Given a written exercise, define stress.

2. Given a written exercise, identify two types of stress.

3. Given a written or practical exercise, identify or demonstrate techniques to prevent and manage stress.

4. Given a written or practical exercise, identify or demonstrate habits and behaviors that could increase stress.

5. Given a written exercise, describe stressors unique to public safety professionals.

6. Given a written exercise, define Critical Incident Stress Management (CISM).

Criteria: The trainee shall be tested on the following:

4.4.1. Define stress.

4.4.2. Identify two types of stress:

4.4.2.1. Acute

4.4.2.2. Chronic

4.4.3. Given a practical or written exercise, identify habits and behaviors that could increase stress.

4.4.4. Identify techniques to prevent and manage stress.

4.4.4.1 Avoidance

                        4.4.4.2 Change the situation

                        4.4.4.3. Coping mechanisms/behaviors/strategies

                        4.4.4.4 Acceptance

4.4.5. Describe stressors unique to public safety professionals.

4.4.6. Given a written exercise, define Critical Incident Stress Management   (CISM).

Lesson Plan Guide: The lesson plan shall include all items in the Criteria Section.