What services are available online?

Phase 1 of our online system includes:

Tow Truck Driver's Initial and Renewal Applications;

  • Requests for Duplicate/Replacement Registrations, Licenses, and Certificates;
  • Private Security Services Initial and Renewal Registrations;
  • Private Security Services Firearms Endorsement Renewal;
  • Employer Bulk Payments.

*** More services are in future development.

What web browsers are compatible with the online system?
  • Internet Explorer
  • Chrome
  • Safari

*** No mobile platforms are compatible at this time.

What are the advantages of using the online system?

Online services are available 24 hours a day, seven days a week, and 365 days a year.  (Occasionally, the services may be unavailable during maintenance or system outages.)

What type of payments does the online system accept?

Currently, only major credit cards are accepted: Visa, Mastercard, Discover and American Express.

What do I need to login for the first time?

You will first need to create an account using your Social Security Number.  This will also require a valid email address and the creation of a password.  Please write down the email and password that you used to create your account as this is the information that will enable you to log in at any time to view and maintain changes to your registration, license, or certification.

I forgot my password. How do I retrieve it?

Click on the link “Forgot Password” on the login page. This will prompt you to enter the answers to the security questions that you answered when you created your account in order to recover your password. 

For assistance or troubleshooting your online account, you can contact a System Administrator at privatesecurityonline@dcjs.virginia.gov

Do I have to create separate login’s for an individual registration, business license, and/or school certification?

Yes.  You must create a separate login for each credential as an individual registration, a business license, and/or school certification are separate under the Virginia Administrative Code.

Can I renew my current DCJS registration, license, or certification online?

Yes.  A registration, license or certification may be renewed online during the renewal cycle.  The renewal cycle begins 90 days before the expiration date of your credential. 

*** Please Note – at this time, you can only renew a Towing credential, Private Security Services Registration and a Private Security Services Firearms Endorsement.

Can I request a duplicate of a current registration, license, or certificate online?

Yes.  There is a fee required for a duplicate that may be paid by credit card during the online process.  

Can I change my name online?

No.  A name change request must be accompanied by a copy of a marriage license, divorce decree, court order, or other official document that verifies the name change.  Please review the required documentation on the bottom of the following attachment:  Acceptable Documents for Verifying Leagal Presence / Name Change

Can I begin work as soon as I have completed the online process?

No.  Individuals are required to have their registration, license or certification on their person (or posted) prior to carrying out the registered, licensed or certified activities.  The submission and payment of an application online does not grant authority to provide services.

How do I submit the supplemental documents that may be required to complete my online application?

A receipt checklist is provided at the end of the Stage 1 Application Process.  The receipt will identify the supplemental documents required for mailing to DCJS in order to conclude the application process, which will also include any outstanding training requirements, if applicable to your registration, license, or certification. 

*** PLEASE NOTE: A copy of the receipt checklist is required to be submitted when mailing the supplemental documentation to the Department.

Can I submit my application online if I need to submit a fingerprint card?

Yes. You may still complete the application online; however, you will also need to submit an original fingerprint card for a Federal criminal history check (Card No. FD-258). DCJS cannot begin processing the application until all information is received.  

If I submit an application online, should I still mail in a paper application?

No.  Submission of the paper application is not necessary if an application is submitted online.

*** PLEASE NOTE: You may still need to mail in any required supplemental documentation to the Department for processing. Fingerprint cards cannot be submitted electronically.

Can I begin the application process online and come back to that application at a later date?

Yes.  If you must leave an application during processing, you may come back to it at a later date, but the application can only remain incomplete for 30 days before it is discarded in the system.  

Can I receive a refund for any application that I submitted and paid for online?

No. All registration, licensing, and certification fees are non-refundable.

How long do I have to submit any supplemental documentation that is required to support my online application?

You will have a total of 30 days to conclude the application process after the date you submit your online application and payment.  If you do not submit the required documentation within the 30 day timeframe, your application will become incomplete and will be cancelled.

I submitted my application and paid online, mailed in all of the supplemental documentation (that was required), and have not received my registration, license or certification. What should I do?

You may check your application status on our web site at https://www.cms.dcjs.virginia.gov/GLSuiteWeb/Clients/VADCJS/Public/ApplicationStatus/Search.aspx

PLEASE NOTE: Once all requirements have been met, DCJS will mail your registration, license, or certification to the address of record.  

Who do I contact for additional services?

Businesses: PSS@dcjs.virginia.gov

Compliance Agent Online: Distance.learning@dcjs.virginia.gov

Training Schools: PSSTraining@dcjs.virginia.gov

Registrants: PSS@dcjs.virginia.gov

Tow Truck Drivers: towing@DCJS.virginia.gov

Bail Bondsman: BB@dcjs.virginia.gov

Bail Enforcement Agents: BEA@dcjs.virginia.gov

Special Conservator of the Peace (SCOP): SCOP@dcjs.virginia.gov

Administrator for Online Regulatory Licensing System: PrivateSecurityOnline@DCJS.virginia.gov

Can I verify a registration, license, or certification online?
Can I make changes to my online application after the payment has been submitted?

No, you will not be able to make any changes or modify an application once the payment has been made. If you need assistance with removing a category that you may have selected in error, you will need to contact the Department at 804-786-4700 or via email PSS@dcjs.virginia.gov